Terms of service
Last updated: October 17, 2026
These terms are the agreement between Mozaik Enterprises, Inc. (“we”, the company that provides RISER) and the fire sprinkler contractor that signs up for it (“you”, “the client”). Your order form sets your plan and price. If the order form and these terms disagree, the order form wins.
The service
RISER is web software for running a fire sprinkler business: work orders, inspections, estimates, reports, scheduling and invoicing. Each client gets its own install. We host it, keep it running, back it up and update it. Your owner creates logins for your office staff and technicians. RISER support has its own login on every install and uses it only to set the install up and to help when you ask, and, once a week, to download Flo’s masked learning notes to improve Flo.
Who may use it
- RISER is for business use only. It is not for personal, family or household use.
- Every person with a login must be 18 or older. Do not create logins for anyone younger.
- You are responsible for the people you give logins to, and for keeping passwords private.
Fees and billing
- You pay the monthly fee and any setup fee shown on your order form. There are no other charges unless you agree to them in writing first.
- The monthly fee is billed in advance, at the start of each month of service.
- We will give you at least 30 days’ notice before any price change. The change starts on your next invoice after that notice.
- Fees do not include sales tax where it applies.
- Refunds follow our refund policy.
Canceling
- You can cancel any time by telling us in writing (email is fine). There is no cancellation fee.
- Canceling stops the next invoice. Your service keeps running until the end of the month you have paid for.
- We may suspend or end the service if an invoice is more than 30 days late, or if the service is used in a way these terms forbid. We will warn you first unless the law or an emergency stops us.
Your data
- You own your data: your customers, buildings, inspections, reports, photos and invoices. We use it only to run the service for you.
- Your owner can download everything at any time from Settings › Data › Export everything: a spreadsheet for every list, the settings, and every photo, document and filed report.
- We make a backup every night and keep 14 days of them.
- When you leave, you can download your full export for 30 days. We then delete your data from the server and from backups within a further 30 days.
- For your customers’ information, you decide what is kept and we follow your instructions. Our privacy policy explains how we handle it.
Flo, the built-in assistant
Flo is powered by Claude, an AI model made by Anthropic. When someone asks Flo a question, the question and the records Flo needs to answer it are sent to Anthropic to produce the reply. Flo only suggests changes; a person approves each one before anything is saved. AI can be wrong: check Flo’s answers before you rely on them, especially anything about code compliance, money or safety.
Acceptable use
You agree not to:
- break the law with RISER, or store anything you have no right to store;
- try to get into another client’s install, or test, probe or overload the service without our written permission;
- copy, resell or rebuild the software, or share logins outside your company;
- send spam or promotional email to your customers from information in RISER without their consent.
Your responsibilities
RISER helps you do the work; it does not do it for you. You remain responsible for your inspections, the reports you sign and file, your license, your prices and your customers. Check what goes out under your name.
Our promise, and its limits
We will run the service with reasonable care and fix problems we are told about as quickly as we reasonably can. Apart from that, the service is provided “as is”. We do not promise it will never be interrupted or error-free.
Limit of liability
- Neither of us is liable to the other for indirect or consequential losses, such as lost profits or lost business.
- Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
- These limits do not apply where the law does not allow them, such as for fraud.
Changes to these terms
If we change these terms we will update the date at the top and tell your owner at least 30 days before the change takes effect. If you do not agree, you can cancel before then.
Law
These terms are governed by the laws of the State of California. Any dispute is heard in the courts of Los Angeles County, California.
Contact
Questions about these terms: info@riseroffice.com · (310) 303-0937, or write to Mozaik Enterprises, Inc., 18723 Via Princessa, Ste 337, Santa Clarita, CA 91387.